Cafe Manager - Retail Chain of Restaurants

Reporting to: Area Manager

Reportees:  Asst Café Manager, RMTs, OTs, Team Members.

KRA:

1. Translating company’s objectives in the region
2. Ensure store compliance with company’s operational procedures
3. Lead, motivate & develop team to maximize profits
4. Drive customer focus through service standards in area

 Knowledge, Skills & Abilities:

§  Excellent communication & influencing skill

§  Result oriented

§  Financial awareness & understanding of P&L

§  Ability to strategize & analyze reports

§  Sales & marketing orientation

§  Planning & organizational skills

§  Building & developing high performance team

§  Operating system & internet skills

 Qualifications & Exposure:

§  BHM graduate

§  2 - 4 years of experience in handling multiple F&B units

§  Retail or related industry exposure

Duties & Responsibilities:

Financial:

Ø  Supervise an individual outlet.

Ø  Maximize Café sales performance and drive profits.

Ø  Sales forecasting and apportioning targets across teams.

Ø  Asset & Equipment maintenance.

Ø  Assuring the Timely & Accurate indent is placed for the café.

Ø  Wastage control measures.

Ø  Ensuring the compliance of the SOPs on cash & all the tenders.

Ø  Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management:

Ø  Retention of manpower.

Ø  Motivating the team to ensure the sales target in met.

Ø  Briefing the team on a daily basis to ensure the team understands the importance SOPs

Ø  Ensure the team is groomed to move to the next level.

Ø  Grievance handling & solving issues.

Ø  Ensure the Training Certification of team members.

Process Indicators:

Ø  Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers).

Ø  Ensuring the Quality Audits done on day to day basis.

Ø  Implementation of SOPs.

Ø  Efficient utilization of the manpower by means of effective charting out the duty rooster.

Ø  Integrity, cost controllable & Waste Management.

Ø  Ensuring 90% score in the Management Visit Report.

 Customer orientation:

Ø  Ensure all the Customer complaints are resolved.

Ø  Analysis of Customer database complaints & drive the footfall in the cafes.

Ø  Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus.

Ø  Ensuring the Training norms are met.

Ø  Ensuring 90% score in the Management Visit Report.